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CENTRAL DE RESERVAS DESIG, S.L (from now on referred as the booking central) supplies up to date and useful information about houses, hotels and properties of touristic use (referred as ACCOMMODATIONS) and provides the way to realize online bookings for the mentioned accommodations.
It is very important that you read and understand these terms and conditions before you use our services. By using them you are legally bound to the present conditions and to the possible changes that may affect you in a future.
Our organization acts as an intermediary between the users of our website and the ACCOMMODATIONS. By using our services and making a booking, the contractual relation is established between the users/clients and the owner of the ACCOMMODATION.
The BOOKING CENTRAL is only responsible for the website operational. The website content is provided and updated so very often by the ACCOMMODATIONS owners and put at the disposal of the users for free.
As far as the ACCOMMODATION owner is concerned, he is the one responsible for all possible claims that he might receive from the client with respect to the ACCOMMODATION, the operation and quality of his services, installations (facilities), etc, so that the clients, in any case, should address their claims to the owners directly. The BOOKING CENTRAL offers the clients a quality control of the services provided by the owners in their ACCOMMODATIONS , via online reviews and questionnaires and once the user/client has checked out of the ACCOMMODATION with the purpose of obtaining the information about the quality minimums, precision and veracity of what the owners are informing us and of what they are compromising to by inserting their ACCOMMODATION in our website.
Using the services contained in the present BOOKING CENTRAL website implies that the user has accepted the following general conditions:
1. The user declares that is legally of age (older than 18 years old) and has the legal and the necessary capacity to contract the services offered as ACCOMMODATIONS.
2. In order to make a booking you have to follow the steps marked in the conditions.
3. All the bookings accepted from our website are subjected to each of the owners particular conditions in each one of the ACCOMMODATIONS.
The present terms and conditions have been translated to several languages, however, in case of misunderstanding, the Spanish version will be the one imposed. | |
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 PAYMENT AND BOOKING CONFIRMATION |
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Date changes
It will be possible to change the dates of the booking ONCE at least 20 days in advance and as long as the ACCOMMODATION is available.
If you're willing to ADD nights to your booking and if the availability allows it, a percentage of the extra nights must be paid in order to confirm the change.
If you're willing to REDUCE nights to your booking, you must do it at least 20 days prior to your arrival day and there will be a penalization of 25% of the total price of the nights reduced. Changes within a period of less than 20 days will not be accepted, and you will have to pay the total price of the booked days.
Apartment changes
Under unforeseen circumstances or unexpected (exceptional) circumstances, the BOOKING CENTRAL will offer the client an alternative ACCOMMODATION of similar characteristics. In case the client does not agree with the new proposed ACCOMMODATION, the booking may be cancelled and the pre-payment would be completely refunded. In this case, the BOOKING CENTRAL will not be liable for further claims by the client if this cancellation occurs.
In case of ACCOMMODATION changes due to the clients' expressed wish, these will be bound to availability and must be done at least 30 days in advance.
Number of persons changes
If after booking an ACCOMMODATION the client needs to INCREASE the number of persons staying, this will be possible only if the maximum number of persons allows it. A new price will be calculated and the client would have to pay a percentage of the price difference to confirm the change.
If, on the contrary, the client would need to DECREASE the number of persons staying in the ACCOMMODATION, the total price will remain the same.
Booking duplicity
In case of overbooking due to the ACCOMMODATION’s calendar not being updated by the owenrs, the pre-payment will be reimbursed.
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The client has a 7 working days period, from the moment he receives the confirmation booking, in order to cancel the booking without need to justify it and with no cost at all.
After that period, the BOOKING CENTRAL could retain the following amounts:
1. 5% of the pre-payment when the cancellation is informed with more than 30 days prior to the arrival date at the ACCOMMODATION.
2. 50% of the pre-payment when the cancellation is informed with 30 days or less, although with more than 7 days in advance to the arrival date at the ACCOMMODATION.
3. 3. 100% of the pre-payment when the cancellation is informed with less than 7 days prior to the arrival date at the ACCOMMODATION.
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CONTRACT AND KEYS HAND OVER |
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| STAY AND KEY´S DEVOLUTION | |
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In compliance with article 5, section 1.a) of the Spanish Personal Data Protection Act 15/1999, we inform you that the personal data you transmitted to us will be inserted in a file, which has been notified to the Agency for Data Protection, and will be processed and used in order to fulfill the services you selected. Access to these data is limited to those employees and providers who need to know these data in order to guarantee the before mentioned services. In all cases, you have the right to access, object to, correct and erase the data as foreseen in the Law mentioned before by addressing a letter attaching a copy of the personal identification or a document stating your identity to: CENTRAL DE RESERVAS DESIG, S.L (ex: Personal Data), Rambla del Poblenou, 47 Barcelona (08005) o via an email to the following email:
info@desigandalucia.com.
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GENERAL CONDITIONS
